GoGameStore.com Store Policy

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days of purchase for a prompt refund.

Returning an Item

For a refund, items must be returned within 30 days of purchase in original condition.
It is acceptable to return a game or toy with shrink-wrap removed, as long as the item was not damaged after receipt.
You will receive a full refund of the purchase price minus shipping charges.
Please note that we can only process a refund after the item has been received with the completed Return Merchandise Form.

Instructions for Returning Items

1) If your order has been damaged or contains the wrong items, you must first contact our Customer Service team. Please provide your name, order number and request for refund or exchange.

2) If you are returning an order for other reasons, please complete the Return Merchandise Authorization(RMA) form and click Submit.

3) After clicking Submit, print out the RMA form and include it with your return. A pre-printed shipping label has been provided for your convenience.

4) All items should be returned with adequate packing materials to insure they are not creased or otherwise damaged in return shipment.

5) Please allow 4 weeks for returns to be received and processed.

We are not responsible for lost returns. If you have questions about your return, please contact our Customer Service team.

Note: Purchases cannot be returned to Go! Game Store or Go! Toys.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This notice describes our privacy policy. By visiting GoGameStore.com, you are accepting the practices described in this privacy notice.

Information Collection

We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

Information We Need

When you order, we need to know your name, email address, shipping address, billing address, phone number, and credit card number with expiration date. This allows us to process and fulfill your order and to notify you of your order status. We ask for your phone number in the event that our customer service representatives or delivery services need to contact you about your order. To simply create an account, we will only need your name, email address, and a password.

Saved Information

We save the information about products you purchased to provide you with the best possible customer service and the most up-to-date information about your order. You can view your past and current orders online by logging into the View Your Account section with your private password.

If you forget your password, we will first verify your identity and then email your password to the email address you have listed in your account.

Changing Your Information

If at any time you would like to change any information in your account, just go to the View Your Account link at the top of each page. Here you can change or update your email address and password, billing address, payment options, and shipping address. Be sure to click Save My Changes when you have updated your account.

To remove your name from our special email bulletins, please click on the link located at the bottom of each promotional email.

Our policy is intended to provide you with the safest and most secure shopping experience possible. Since the law, offerings and technologies change, we reserve the right to change, modify, add or remove portions of our privacy policy at any time without prior notice. If you have further questions, please feel free to contact our Customer Service team.

Security Policy

We want your shopping experience to be safe and secure. We use the latest encryption technologies to keep your personal and credit card information secure and unavailable to those who might commit fraud.

Federal law limits your responsibility for unauthorized or fraudulent charges to your credit card to $50.00. In the event that you are sent a bill from your credit card provider showing fraudulent charges, you must first notify your credit card provider of the fraudulent charges in accordance with its reporting rules and procedures. If your credit card provider requires you to pay any part of the first $50.00 of the fraudulent charges, we will reimburse you for the amount your credit card provider requires you to pay, up to $50.00, as long as the unauthorized use of your credit card resulted through no fault of your own.

Our policy is intended to provide you with the safest and most secure shopping experience possible. Since the law, offerings and technologies change, we reserve the right to change, modify, add or remove portions of our security policy at any time without prior notice. If you have further questions, please contact our Customer Service team.

Payment Methods

We accept MasterCard, Visa, American Express, and Discover for all orders. We do not accept other brands of cards or company purchase orders. All payments must be in US funds only.

We use a leading banking industry service to clear transactions. If this service tells us that the card information you submitted is not valid, we will notify you through email and stop processing your order.

If you would like to use a different card, or if you believe this information is in error, please call our Customer Service team.

Sales Tax

Sales tax is charged only on orders shipped to Texas and New York. State laws require that we charge a sales tax on the full amount of the order because we have offices in these states. Charges for shipping and handling must be included when sales tax is calculated.

If you believe that you have received an incorrect charge for sales tax, please contact our Customer Service team.

Cancellation Policy

We strive to process your order immediately after Checkout so you can receive your items as soon as possible. Once you have hit the "Purchase" button at Checkout, we begin to process your order.

Please call our Customer Service Team immediately. We will make every attempt to cancel your order, but are unable to guarantee cancellation once the order has proceeded to "Processing" status.

If the order has processed and shipped, please follow normal return procedures outlined in our Returns Policy to receive a full refund of product cost and associated sales tax. Regretfully, we will be unable to refund shipping costs once the order has shipped.

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